OOMSHORTS

JB SKRUB fulfills all JB SKRUB orders directly. Orders that combine OOMLA and JB SKRUB products will be sent separately.

JB SKRUB uses the United States Postal Service to ship packages. Orders are shipped within 3 business days, excluding weekends and holidays.

USPS First Class Mail

Delivery takes about 3-5 days once processed. Please allow extra transit time for orders shipping to Alaska, Hawaii, and Military APO/FPO. 

USPS Priority Mail

Delivery takes about 1-3 days once processed. Please allow extra transit time for orders shipping to Alaska, Hawaii, and Military APO/FPO. 

International Mail

JB SKRUB is not currently shipping outside of the US and Canada.

How do I start a Return or Exchange?

We want you to love JB SKRUB, but if it’s just not right, we offer easy exchanges or returns within 30 days of your purchase. Refunds will go back to the original method of payment. Please email returns@jbskrub.com with your order number and the item(s) which you are looking to return. Our customer service team will send you a form to include in your shipment. Note: Return shipping costs back to our warehouse in California are the responsibility of the customer. 

I have opened the product, can I still return it?

As long as the product is less than ⅓ used, you may return the product. Please note original shipping fees are not refundable.

An item arrived broken or damaged?

Ugh - we hate when something breaks in transit! Please email returns@jbskrub.com and include the order number, a photo of the item and a description of the damage. We will be in touch shortly thereafter to make it right. 

Can I get my shipping cost refunded?

We are happy to give you a full refund for your product, we are unable to refund original shipping costs.

When can I expect my refund?

We process refunds as quickly as possible, but it may take 12 days from the receipt of delivery. You will receive an email notification once the refund is processed.