JB SKRUB return policy

**Note: JB SKRUB's return policy differs from the return/exchange policy for OOMLA**

How do I start a Return or Exchange?

We want you to love JB SKRUB, but if it’s just not right, we offer easy exchanges or returns within 30 days of your purchase. Refunds will go back to the original method of payment. Please email returns@jbskrub.com with your order number and the item(s) which you are looking to return. Our customer service team will send you a form to include in your shipment. Note: Return shipping costs back to our warehouse in California are the responsibility of the customer. 

 

I have opened the product, can I still return it?

As long as the product is less than ⅓ used, you may return the product. Please note original shipping fees are not refundable.

 

An item arrived broken or damaged?

Ugh - we hate when something breaks in transit! Please email returns@jbskrub.com and include the order number, a photo of the item and a description of the damage. We will be in touch shortly thereafter to make it right. 

 

Can I get my shipping cost refunded?

We are happy to give you a full refund for your product, we are unable to refund original shipping costs.

 

When can I expect my refund?

We process refunds as quickly as possible, but it may take 12 days from the receipt of delivery. You will receive an email notification once the refund is processed.